How to Pay Your Utility Bills with e-Wallets (Step-by-Step 2021) | eWhallet
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How to Pay Your Utility Bills with e-Wallets (Step-by-Step 2021)

Shen Lee

From buying discounted near-overripe fruit to freeze, to exclusively choosing restaurants that accept e-wallet payments when dining out - there’s no ceiling when it comes to making the most out of your spending.

But aside from dining out and shopping, did you know that you can even get rewards for just paying your monthly utility bills?

Granted, not all bills can be paid for with e-wallets and not all e-wallets have this feature available. Hence, we’ll be exploring not only how you can start using e-wallets to pay for your monthly bills, but also which e-wallet may offer you the most rewards based on the utility bill you’re paying for. 

But first...let’s get to grips with the basics.

What are e-wallets?

E-wallets are a type of software which allow users to store funds, make transactions and receive payments. 

In Malaysia, e-Wallets typically come as a mobile app. You begin by uploading funds into the e-wallet by linking your debit/credit card or making an online transfer. 

So now you’ve got funds in your e-wallet. This means that the next time you leave your house, you can choose to go cashless and leave your cards at home as well. When you want to make an offline purchase, simply scan a QR code from the merchant to deduct the funds directly from your e-wallet balance. 

Go about your daily spending as usual, with extra rewards and savings to boot! 

How to use e-wallets to pay for utility bills in Malaysia

  1. Download the e-wallet which supports payment for the bills you need.

  2. Upload sufficient funds into your e-wallet (most will allow you to top up automatically every month)

  3. Select the merchant (Astro, Air Selangor etc.) If the e-wallet does not support your merchant, refer to our table below to find one that does.

  4. Enter your account number. This should be in your bill statement

  5. Enter the exact amount. 

  6. Wait for the payment to be processed and keep a copy of the receipt if available.

Which e-wallets in Malaysia support bill payments?

As the e-wallets battle it out in today’s market, we as consumers merely need to sit back and benefit from the promotions and benefits that arise. 

But even though more and more e-wallets are striving to expand their list of merchants, there are still a few that have yet to jump on the bandwagon. Below is a list of e-wallets in Malaysia which you can use to pay your utility bills.

  • GrabPay

  • Boost

  • Touch ‘n Go e-wallet

  • ShopeePay 

  • Lazada Wallet 

How to pay for utility bills with GrabPay

  • Select “Bills” in the Home page

  • Select the merchant. See our table below where we lay out which merchants Grab supports in 2021 at the time of writing

  • Enter your account number for the particular utility

  • Enter the exact amount and you’re done!

Why should you use GrabPay to pay your bills?

While you may not be able to earn those highly sought-after GrabReward points for utility bill payments, the convenience is unparalleled if you’re already an avid Grab user. That said, always keep an eye out for special promotions!

How to pay for utility bills with Boost

  • Select “Pay Bills” in the Home page

  • Create a new account. This allows Boost to save your account details and send you a reminder every month.

  • Select the merchant. See our table below where we lay out which merchants Boost supports in 2021 at the time of writing

  • Enter your account number for the particular utility

  • Enter the exact amount and you’re done!

Why should you use Boost to pay your bills?

First things first, one helpful feature that Boost provides is the ability to save the account number for whichever utility you choose. Boost will send you a reminder monthly when it comes time to pay for the said bill, making it all the more easier to keep you on track with your monthly bills.

Boost even offers Bill Protection Insurance at no extra charge. All users have to do is spend a minimum of RM100 every month on any bill payment with Boost, and coverage is provided for accidental death, permanent disablement and hospitalisation. 

Do note that you will have to opt-in for the Bill Protection Insurance by selecting “Bill Protection” in the “Bill Payments” tab. 

How to pay for utility bills with Touch ‘n Go e-wallet

  • Select “Bills” in the Home page

  • Select the merchant. See our table below where we lay out which merchants the Touch ‘n Go e-wallet supports in 2021 at the time of writing

  • Enter your account number for the particular utility

  • Enter the exact amount and you’re done!

Why should you use Touch ‘n Go e-wallet to pay your bills?

Touch ‘n Go may not provide Bill Protection Insurance as Boost does, but certainly boasts a hefty list of merchants. Given its recent popularity, it might also be more convenient for you to continue using it for your bill payments if it’s already a mainstay in your life. 

How to pay for utility bills with ShopeePay

  • Select “Deals, Top-ups & Bills” in the Home page

  • Select the merchant. See our table below where we lay out which merchants ShopeePay supports at the time of writing

  • Enter your account number for the particular utility

  • Enter the exact amount

  • Check out with ShopeePay, credit/debit card, cash payment at 7-Eleven or FPX online banking

List of top e-wallets and their supported utilities in Malaysia 2021

Utility Sector

Merchant

GrabPay

Touch ‘n Go

Boost 

ShopeePay

Water

Air Selangor

✔

✔

✔

✔

Air Johor

✔

✔

✔

✔

Air Kuching

✔

✔

✔

✔

Air Melaka

✔

✔

✔

✔

Air N. Sembilan 

✔

✔

✔

✔

Air Perak

✔

✔

✔

✔

Air Perlis

✔

✔

✔

✔

Air Terengganu

✔

✔

✔

✔

Air Kedah

✔

✔

N/A

N/A

Air Kelantan

✔

✔

✔

✔

Perbadanan Bekalan Air Pulau Pinang (PBA)

N/A

N/A

✔

✔

Syarikat Air Darul Aman (SADA)

N/A

N/A

✔

✔

Pengurusan Air Pahang Berhad

N/A

N/A

✔

✔

Indah Water

N/A

✔

✔

✔

Bekalan Air Labuan

N/A

N/A

✔

N/A

Electricity

Tenaga Nasional Berhad*

✔

✔

✔

✔

Sarawak Energy 

✔

✔

✔

✔

Sabah Electricity 

✔

✔

✔

✔

Nur Power

N/A

✔

✔

✔

Broadband and Mobile 

Astro 

✔

✔

✔

✔

RedONE

✔

N/A

✔

✔

UMobile

✔

N/A

✔

✔

YES

✔

N/A

✔

✔

Unifi

N/A

✔

✔

✔

Celcom 

✔

N/A

✔

✔

Maxis

N/A

✔

✔

N/A

TuneTalk

N/A

N/A

N/A

✔

Digi

N/A

N/A

✔

✔

Hotlink

N/A

N/A

N/A

✔

Council

MBSJ

N/A

N/A

✔

✔

MBAS 

N/A

N/A

✔

✔


MBSP

N/A

N/A

✔

N/A


MBSA

N/A

N/A

✔

N/A


MDHS

N/A

N/A

✔

N/A


MDKL

N/A

N/A

✔

N/A


MPSepang

N/A

N/A

✔

N/A


MPKB

N/A

N/A

✔

N/A

Insurance

Gibraltar BSN 

N/A

N/A

✔

N/A

Loans

PTPTN Konvensional 

N/A

✔

✔

✔

PTPTN Ujrah

N/A

✔

✔

N/A

PTPTN SSPN-i

N/A

N/A

✔

✔

PTPTN SSPN-i Plus 

N/A

N/A

✔

✔

COURTS Installment

N/A

✔

✔

N/A

[2021 Update!] How to pay for TNB bills with eWallets 

Come 2021, we’re seeing more eWallets jump on the bill-paying train, while existing players continue to sign on more merchants - but what about our electricity bills? 

While TNB has embraced more eWallets, the pathway still remains slightly complicated and calls for a few more steps. At the time of writing in 2021, you can use GrabPay, Touch ‘n Go eWallet, Boost to pay your TNB bills via the POS Malaysia app. Here’s how to do it.

  1. Download the POS Malaysia app

  2. Register an account / Login

  3. Select “Bill Payment” from the list 

  5. Select “Electricity” 

  6. Enter your account number and amount

  7. Checkout with your preferred eWallet of choice (Boost, GrabPay, TNG or FPX online banking)

If you prefer things old-school and in-person, you can also use ShopeePay to pay for your TNB bills via any POS Automated Machine (PAM), or with Touch ‘n Go eWallet at 7-Eleven.

How to pay TNB bills with eWallets (2021)

GrabPay

  • POS app 

Touch ‘n Go eWallet

  • POS app

  • 7-Eleven over the counter

Boost

  • POS app

  • POS Automated Machine (PAM)

ShopeePay 

  • POS PAM 

  • POS app 

What benefits do I get for using e-wallets to pay my bills?

Convenience aside, the biggest draw for Malaysians to get onboard with using e-wallets is for the savings - whether that be in the form of cashback, in-app promotions or reward points. 

E-wallets tend to offer much better (and less riskier) benefits than credit cards do. And just like a credit card, it’s best not to rely on one-off purchases to reap their benefits. The ideal way to make the most out of an e-wallet is by using it to pay for large, fixed payments which you’re already making on a recurring basis. 

The best example? Your monthly utility bills. 

With GrabPay for example, 600 reward points can get you RM5 off a Grab ride. You could even accumulate your points and use them to redeem free drinks, discounts at selected merchants, enjoy a facial or make a small impact by donating to UNICEF. 

Boost on the other hand, allows you to earn Boost coins with every RM paid on bills. These coins can then be exchanged for cashback and prizes. There’s also the Boost Shake Rewards, which is a fun way to try your luck for even more cashback and prizes.

Recommended e-wallet by utility bill needs 2021

Utility bill needs

Recommended e-wallet 

Remarks

For the utilities-heavy family

Touch n’ Go is the only e-wallet which you can use to pay for your TNB bills through 7-11.


Aside from PBA and SADA, this e-wallet also supports all other water suppliers. 

For the busy bee

If you’re already using Grab for last-minute rides to meetings or a quick dinner at the office, there’s no need to use a separate e-wallet if GrabPay has the merchants you need. 


Grab Reward points are most useful when accumulated, so keep on bringing up those points!

For the all-rounder

As you can see from the table above, Boost supports the most merchants when it comes to bill payments. 


If you find yourself with multiple different bills every month, Boost is an easy way to pay for them all within one platform, and enjoy cashback and savings while you’re at it.

For the online shopping fanatic


With round after round of MCOs, many Malaysians have resorted to purchasing most of our miscellaneous needs via Shopee.


If you tend to hold more balance in your ShopeePay eWallet, it makes sense to use the same eWallet for your bills too.


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